Hesitant to make this purchase because of the cost but so glad I did. Everything about this sectional is amazing!
Leather can be stiff at least at first. This leather is soft to the touch & couch is super comfortable. I would consider additional pieces from this line in the future.
We purchased an entire set: sofa, loveseat, two chairs and two ottomans. Love the classic styling and how very comfortable each and every piece is! Couldn’t be any happier with this purchase! Worth the price!
The quality is outstanding. Second to none in the market. Over 45 years with a leather sofa or love seat at home, here, France, South America, clouds to make this statement.
The design has some critical issues.
It is way too wide (from the back to the front) So when you sit after a short time you are force by gravity to slide down and stretch your back in a U shape way. VERY painful after a short while.
The design of the sits cushions makes this extra space issue even worst. They angle themself around (wiggle) so you need at least two extra pillows to make up for the big distance from the back to the front (depth) and the fact that the sofa’s cushions will wiggle under you. So if you use a foot rest, well, sliding down is the only way. More back issues.
If I had the chance, I would send it back, but is over 30 days. Great quality, bad design.
I am one , andI can see bad ergonomic engineering.
Congratulations to the manufacturing and operations dept. GREAT job.
I'm extremely happy and completely satisfied on my brand new Aliso Leather Sofa sets -it's worth the money and the wait, high quality leather and beautiful color (Taupe), it's my best investment for many years to come...
The customer service rep I was in contact with was very kind, professional & knowledgeable and kept me informed on the progress of my order..
The delivery crew were very professional...
I will highly & definitely recommend HYDELINE USA
I'll give 5-Stars for this company!!
The sofa set is so comfortable and elegant.
Great quality leather sofas.
Customer Service is fast and reliable.
I highly recommend Hydeline USA.
Excellent experience overall.
We purchased the Navona leather sofa and reclining chair in cognac. It's exceptional and the price was much lower than any competing similar featured sofas. I viewed them all, vinyl, all leather, leather/vinyl, custom options, standard in store and online.
I only share this as I am a consumer report kind of mom, so if you understand that then you will appreciate looking at the craftsmanship of the sofas.
We ordered the custom because of the lumbar support and headrest features. The color options were a bonus. Also, the leather used in the seating is exceptional, order the swatches, you will get the quality as seen. The match of the faux leather is amazing - The lumbar support is very much worth it. I have neck/lower back issues and this sofa is so accommodating to positioning. Its strong, well crafted, and very lovely. The control panels on the sides may seem a little further back than you anticipate but you adjust pretty quickly to figuring out the 3 control areas.
The delivery was smooth, the guys a little rushed. The wait for the furniture was worth it for us, and I was nervous about an online purchase without seeing the pieces and actually sitting on them. But Johanna, our client representative was phenomenal. She was there via phone and/or email every step of the way from first contact through delivery and after.
Love our new couch and chair! It very comfortable, looks great and I'm very happy with the craftmanship.
The leather is soft and it looks well made. I had a real size restriction and this one did the trick. Had a lot of attempts at delivery in covid that were frustrating, but finally the warehouse got on it and it came thru nicely. The boys that ended up delivering it white glove helped move the old sofa so was happy about that. I will see how it wears but liking it so far. We added steel blue and white pillows to the taupe sofa and it brightens it quite a bit. The back pillows are attached but the bottom ones are independent. legs attach after delivery. - Product Reviewed on amazon.com
Furniture arrived in two weeks. Very nice, color is a dark warm brown. Very firm seating. We have only had furniture for a week, hope seating relaxes some. Excellent for the price. - Product Reviewed on amazon.com
I ordered this set in white and it is gorgeous. Like many, I was apprehensive about ordering furniture online. I ordered the swatch and saw that it was good quality leather so took a deep breath and ordered it. Not only is it gorgeous, but it is comfortable and it is well made. I would not hesitate to order from Hydeline again.
The customer service was top notch as well. All of my questions were quickly and politely answered. Johanna is a joy to work with.
The color is exactly what I wanted. The leather is wonderful. The reclining sections are just what I needed after getting rear ended 9 months ago it left me with serious lumbar discomfort. I can now sit on this wonderful sofa and adjust my side for the lumbar as I need it and enjoy watching a 2 hr or longer movie again! Thank you it was well worth the wait!
We absolutely love this sofa. Delivery was excellent too,...
One person found this helpful - Product Reviewed on amazon.com
We had a terrific experience with this purchase. Both from Hydeline the manufacturer, and from Metropolitan, the delivery service that brought it to our home. The "white glove" delivery that it came with meant they brought it inside our house, placed it in the room we wanted, unwrapped it, attached the cushions (the back ones remain in place with velcro) and took away the box, wrappings etc in the space of about 8 minutes. This was in full pandemic mode so the delivery folks wore masks and even shoe covers. The hardest part was waiting for the sofa to arrive - it took a few weeks - but it was completely worth it.
It's big, 96 inches wide but now it's possible to stretch out and have a nap on a Sunday afternoon. It's comfy - soft in all the right places, but substantial and easy to get in and out of. We expect this to last 20+ years and it fits great with our Arts and Crafts style decor, really ties the room together. I think it's very reasonable for the price and quality.
Yessi at Metropolitan was very kind, organized and efficient. She double checked my phone number and read it back to me, she kept me posted on the delivery date/time as it was pushed back once (due to Covid tying everything up). Johanna at Hyline was persistent in reaching me and when we connected she gave me Metropolitan's direct number in case I had further questions. That was very helpful since once I ordered the transaction with them was complete - but she wanted me to get the best and latest information from their delivery partner.
I was really a good experience all around. I highly recommend this for the product and especially the customer service - which can be hard to come by these days. - Product Reviewed on amazon.com
Wow! I was so hesitant about ordering online but all the other reviews were 5*! After a long conversation with Johanna she informed me that after 30 days it could be returned, all refunded with no restock.
The Silver Grey is beautiful and I can tell you craftsmanship is A+, it’s heavy and the USB ports are extremely fast . This is the most comfortable sofa and loveseat I have ever had! With foot, lumbar and head adjust - it’s perfect !thank you Johanna for all your emails and keeping me posted along the way!
Contacted Johanna at Hydeline about the Concord Sofas. She was very helpful in guiding me through the process of buying the sofas. They were delivered in about 2 weeks just as she said. The delivery team brought in the sofas and had them set up in about 5 to 10 minutes. After they left, my wife and I had to keep coming back to see them just to admire how great they look! Thank you for your help Johanna!