Really love the sofa. High quality and looks great. Everything was as described. They were able to accommodate evening delivery and the customer service rep Johanna was there every step of the way to help me answer my questions and contact the delivery service. Thank you!
I love the design - I love the color of the cognac leather - I loved the ease of online ordering - I love the size and comfort of the sofa/loveseat... however, I'm very disappointed in the way the leather on the sofa cushions has stretched. For new, high quality leather furniture it looks sat-out and sloppy.
Update: Cheers to the customer service at Hydeline USA. After writing my previous review the team reached out immediately with a solution. Replacement cushions with a thicker density were sent. This was exactly what I was looking for...so pleased with the look and the firmness it gives my sofa. Reflecting on the total process of ordering online with Hydeline, I would definitely do again and recommend them to my family and friends.
I am sorry to hear this. Please contact the office and I will be happy to correct your concern
Nicely and tastefully style and design. Firm yet comfortable. As I read in another review, the leather seat cushions do stretch. and leave a wrinkly, worn appearance - I hope it doesn't get worse. I think it's great value compared to other high-end stores like Pottery Barn, Tommy Bahama, Ethan Allen, etc. I purposely stayed away from lower cost retailers (you get what you pay for). Delivery was exceptional. I ordered Dec 6 and delivery was on Dec 20. Customer service rep, Johanna, was diligent and honest through the purchasing and delivery process. I will buy again from HYDELINE.
Before you purchase from places like Costco, Ethan Allen, Ikea, etc. We need to understand leather furniture termanogy. Furniture from Hydeline is real leather even on the sides and back were other manufacturers use fake leather! Elm 4-piece Sofa Set