FAQs

What kind of leather do you use?

We use top-grain leather on all our products.

 

Is your leather full aniline or semi-aniline?

We use semi-aniline leather. Semi-aniline leather is more durable than full aniline while retaining a natural appearance. Most of our products use top-grain, semi-aniline cowhide leather.

The increased durability is provided by applying a light surface coating containing a small amount of pigment. This ensures a more consistent color and an extra degree of protection. We use semi-aniline because it is water-resistant, stain-resistant, and more durable.

 

Do you use bonded leather on any of your products?

No, we do not use bonded leather on any of our products. We use top-grain leather for all seating areas and armrests. Some of our products use 100% top-grain leather throughout, while other products use split-grain leather (100% genuine leather) or polyurethane (PU) for the sides and back.

 

What are "natural kisses of leather"?

We use cowhide that is sourced in South America. Some of the natural fingerprints are left on the hide through the tanning process. No two hides are alike. On average, it will take seven hides to cover just one sofa. If you lined up six sofas all in the same leather, each sofa would have unique markings. That is how you can tell it's authentic. Within one sofa, you will see variations of texture and tone. Some markings are bug bites, barbed wire scars etc. In the leather industry, they are called "natural kisses of leather."

 

I don't want my order delivered yet. Can you hold my order?

If you would like us to hold your order, please leave a note or contact us before placing your order. Hydeline will hold your order for up to 30 days. Storage fees will be incurred if we are notified after your order ships about a request to hold your order. Please note that after you have scheduled your order delivery with our carrier, you may only cancel it once. If a scheduled delivery is canceled more than once, storage fees will apply.

 

Are your products pet friendly?

Pets can damage leather. Our warranty does not cover damage caused by pets. While our products use highly durable top-grain leather, they are still susceptible to pet damage. 

 

Do your sofas puddle?

For more information, please read our guide on puddling here: Puddling

For more information on how to care for your leather furniture, please visit: Leather Care Guide

 

Are the sofas protected with anything?

Yes, our sofas, loveseats, recliners, and chairs use top-grain, semi-aniline leather with a protective coating. The durable outside layer helps prevent damage from light, scratches, stains, and moisture.

 

Will it fit in my place?

It's essential to measure your furniture, living space, and delivery entrance. Predetermining the size of your furniture and surrounding areas will help avoid issues with the delivery.

Click the link below to see our “Measuring for Delivery” page. You will find information on measuring doorways, living spaces, furniture sizes, and other areas surrounding your furniture delivery. Measuring for Delivery

 

Will my sofa be the right height?

One of the main reasons furniture is returned is due to improper size. It’s essential to consider the measurements before purchasing. Looking over the dimensions of a sofa will determine if it properly fits your height.

We provide a variety of dimensions in all our product descriptions. Make sure to know the height and depth of both the sofa and seat cushions beforehand.

Sofa Height & Depth
Average Sofa Height: 28” to 38”
Average Sofa Depth 30” to 40”
For example:
If you’re 5’2” or shorter, a sofa with a 38” height and 40” depth will not be a good fit.
If you’re 6’ or taller, a sofa with a 28” height and 30” depth will not be a good fit.
 Seat Cushion Height & Depth
Average Seat Cushion Height: 18” to 24”
Average Seat Cushion Depth: 20” to 24”
For example:
If you’re 5’2” or shorter, a sofa with a 24” seat height and 24” seat depth will not be a good fit.
If you’re 6’ or taller, a sofa with an 18” seat height and 20” seat depth will not be a good fit.

 

Where are you based?

We are based in High Point, NC. Our office hours are 8:30 am - 5 pm EST. We respond to most emails within a business day or two, but if you are still waiting for a response from us, please check your spam.

 

Where is your furniture made?

Our furniture is designed in North Carolina using globally sourced materials, and expertly assembled in Asia by our trusted manufacturing partner. We take great care to ensure that every piece of furniture we offer meets our high standards of quality and craftsmanship. To achieve this, we work closely with our partners, who specializes in leather furniture manufacturing and has a proven track record of excellence. We take pride in offering furniture that is not only stylish and comfortable but also durable and long-lasting

 

How does shipping work?

All our items have free shipping but may be subject to additional charges if the address is in a very remote location or have limited access. Please contact us if you have questions about your location. 

Our in-stock items usually ship within 2 to 5 business days and generally arrive between 3 to 5 weeks. Our made-to-order products generally arrive between 14 to 16 weeks.

We offer a white glove delivery service for our products. This includes two or more delivery people bringing in your items, unpacking them, and assembling them.

For more information on our shipping, please view our Shipping Policy here: Shipping Policy

 

What if I need to return something?

For regular products, our return policy lasts 30 days from the date of delivery, while our Premium Outlet collection has a 7-day return policy.

You can read more on our return and refund policies here: Refund Policy 

 

How can I contact you?

To reach our friendly customer care services, click here: Contact Us 

For media requests and collaboration inquiries, click here: Media requests and collaboration inquiries