I don't want my order delivered yet. Can you hold my order?

If you would like us to hold your order please leave a note on your order or contact us before your place your order. Hydeline will hold your order for up to 30 days. In the event that we are notified after your order ships about a request to hold your order, storage fees will be incurred. Please note that after you have scheduled your order delivery with our carrier, you may not cancel it more than once. If a scheduled delivery is canceled more than once, storage fees will apply

 

Are your products pet friendly?

Pets can damage leather. Our warranty does not cover damages caused by pets.

 

Is Our Leather Full Aniline Or Semi Aniline?

We use semi-aniline leather. Semi-aniline leather is more durable than full-aniline while retaining a natural appearance. The increased durability is provided by the application of a light surface coating, which contains a small amount of pigment. This ensures a more consistent color and imparts an extra degree of protection.

 

Do We Use Bonded Leather On Any Of Our Products?

No we do not use bonded leather on any of our products. We actually use split leather. When the leather hide is processed, it needs to be "split" because the hide starts off as being too thick to work with. The top portion of the split is what we call the "top grain" leather. The bottom layer is the split layer. For motion collections, we use PU on outside sides and back.

 

What Are "Natural Kisses Of Leather"?

We use cowhide that is sourced in South America. Through the tanning process, some of the natural finger prints are left on the hide. No 2 hides are alike. On average it will take 7 hides to cover just one sofa. If you lined up 6 sofa's all in the same leather, each sofa would have unique markings. That's how you can tell it's authentic. Within one sofa, you'll see variations of texture and tone. Some markings are bug bites, barb wire scars etc. In the leather industry they are called "Kisses of Nature".

 

Do your sofas puddle?

All high quality leathers will stretch and form comfort creases over time. Puddling occurs when the seating areas do not appear as tight as they did when purchased. This is as a result of the stretching that occurs over time. Puddling is a natural and expected; it does not indicate a fault with the leather. It is important to note that puddling does not affect the integrity or durability of your furniture—it's just a sign that your sofa has seen some regular use. For more information including tips on handling puddling, visit here.


Treatment
If your cushions are removable, remove the cushions and “fluff” them. This involves lifting one side of the cushion up and then dropping it down so that all of the foam inside has a chance to shift around. “Fluffing” should be done from all sides of the cushion in a circular motion to evenly distribute the fill material inside.
If you have removable cushions you can move the cushions around from time to time. This will allow for an even wear and tear on all cushions.

Where Are You Based?

We are based in High Point, NC. Our office hours are 8:30 am - 5pm EST - we respond to most emails within a business day or two, but if you don't get a response from us, please check your spam.

 

How Does Shipping Work?

Please view our Shipping Policy

 

What If I Need To Return Something?

Don't worry! Please contact us here and we'll be happy to help guide you through the process. 

 

Who Do I Contact?

Customer Care - here

Media requests and collaboration inquiries - here

 

Where is your furniture made?

Our furniture is manufactured in China. We work very closely with our leather manufacturer who specializes in leather upholstery. They have been manufacturing quality furniture for over 25 years.