RETURNS AND REFUNDS
How much time does your return policy cover?
Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. Items sold in our Premium Outlet collection have a 7-day return policy.
Can I return a Custom Made Furniture order?
Our Custom Made Furniture are covered under our 30-day return policy. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. Please note that all Custom Made Furniture order cancelations and returns are subject to a 15% cancelation fee.
How many returns do I get?
Our refund policy only covers one return or exchange. Subsequent returns or exchanges are subject to a 20% restocking fee. On the rare occasion that a faulty item is delivered, returns and exchanges are free.
I want to return my order for a Custom Made Furniture
If you would like to return your furniture for a custom color item, we must be notified within 30 days of delivery. Once we are notified, we will immediately start a return. Once the item has been inspected and returned, we will process an exchange for your desired color.
Damaged when received
In the unlikely event that your order arrives damaged, please know that we are happy to help you resolve the issue. We will send a furniture medic to assess and correct the defect. If our furniture medic is unable to restore the furniture we will send out a replacement.
All our furniture is covered by up to a 10-year limited warranty. Please visit our Warranty Information Page to read the parts covered by our warranty.
Please inspect your order when it is delivered and let us know right away if you notice any defect or damage within 48 hours so we can help you. We cannot honor any claims made more than 48 hours after delivery. This applies to parts not covered by our warranty.
When will I get my refund?
When an order does not require a return, your refund will be processed within 7 business days of the request date. If an order requires a return, your refund will be processed within 7 business days of when the return is picked up and inspected.
How do I get a return or refund?
To start a return, please contact us by Live Chat, Phone or Email. Our contact information can be found at the bottom of this page. To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, damaged or missing parts for reasons not due to our error are partially refunded.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
In the rare occasion that your order arrives defective or damaged please contact us immediately. We will send a furniture medic to assess and correct the defect. If our furniture medic is unable to restore the furniture we will send out a replacement.
To return your product, please contact us here and we will arrange a pick up.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Last Update Date: 01/20/2022